HTC are one of the leading smartphone manufacturers in the world and along with some super premium models the company also offer an extensive range of more reasonably priced, mid range devices. These models include the impressive HTC One S but a number of users of this phone are unhappy with the lack of a new Android update and one user has actually filed a petition hoping to get HTC to release the most up to date software for the phone.
This new petition has been filed on Change.org and it is in response to the news that Taiwanese manufacturers HTC will not be releasing the very latest Android 4.2 and Sense UI 5 updates for the HTC One S. This news has clearly angered a number of users of this devices who consider that the model should be eleigible. Many would believe that they have a fair point considering that the handset is part of HTC’s current portfolio and is stocked by nearly all of the leading retailers. In terms of pricing as well the model is towards the top end of the scale for a mid range model. The petition has been created by Dylan Richards, an HTC One S user and it has been filed on the grounds of a statement released by HTC on February 28th 2013. This statement said that the software updates in question would be coming soon for this model and Richards considers this as a binding agreement between HTC and consumers.
This latest issue will come as a blow to HTC who are trying to compete with Samsung who currently dominate the Android market. What it does is highlight the difference between the two companies with Samsung being renowned for rolling out the latest updates for their range of devices in very quick time. An accompanying mission statement has been published with the petition which claims that the issue does not concern the quality of HTC products but rather the standard of their customer service. A part of this statement reads “The HTC One S is still one of the best phones on the market, on par with the dual-core and quad-core Samsung Galaxy S III phones and HTC’s own One X. With that being said, the HTC customer service and upgrade service are absolutely dreadful”. Later on the differences between the update schedules of HTC and Samsung are mentioned as is the fact that Youtube clips show the One S running Android 4.2 with no reported problems.
HTC are currently enjoying success with their new HTC One model but it looks as though consumers are unhappy with the lack of new updates for the mid range HTC One S model. We will keep you updated with more news on this story as it breaks.