Apple and Google are at loggerheads over patents and what not, which is why we never expected the Cupertino firm to make this move. Tim Cook, Apple’s CEO, apologised for the bug-infested Apple Maps and has recommended Google Maps, Bing Maps, or Nokia Maps instead.
On Apple’s website, Cook writes, “At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.
“We launched Maps initially with the first version of iOS. As time progressed, we wanted to provide our customers with even better Maps including features such as turn-by-turn directions, voice integration, Flyover and vector-based maps. In order to do this, we had to create a new version of Maps from the ground up.
“There are already more than 100 million iOS devices using the new Apple Maps, with more and more joining us every day. In just over a week, iOS users with the new Maps have already searched for nearly half a billion locations. The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you.
“While we’re improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app.
“Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard.”
It seems the Apple Maps mess has humbled the Cupertino firm, making them apologise for their mistake. This is not like the Apple we know. When iPhone 4 owners complained about antenna problems, it blamed customers for the way they hold their handsets. Recently, when the iPhone 5 was found to be more vulnerable to scratches, it said that this was “normal”. This time, it looks like they are owning up to their mistakes.
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