Millions have flocked to Apple stores to get their hands on the Cupertino firm’s new kit the iPhone 5. Sadly, if you’ve purchased the black version of the new iPhone, you’ll notice the phone is more susceptible to dents and scratches. According to Apple’s Phil Schiller, this is “normal”.
I 9to5Mac reader, Alex wrote, “I love my black and slate iPhone 5, but I’ve been seeing some scuffs, scratches and marks throughout the band around the phone along with many others.
“What should we all do?
“Any plans to fix this?”
Reportedly, Schiller replied via email, “Any aluminium product may scratch or chip with use, exposing its natural silver colour.
“That is normal.”
Really? Are these the words of comfort Apple fans are supposed to hear from Apple higher-ups? True, aluminium devices are more susceptible to scratches when a small amount of force is applied, but since Apple prides itself in being a company that places a lot of attention to quality they could have done something about it. However, judging from this cold email, it seems Apple has no plans of doing anything about it.
A video conducting a scratch test on the new iPhone was posted by iFixit, the same site that took the iPhone 5 apart. The video shows a two-year-old abusing the new Apple kit with a set of keys. The video proves that the casing of the iPhone 5 is more susceptible for scratches compared to the glass coating of the iPhone 4S.
Wear and tear is natural for gadgets to endure, but this soon and this quick? With the amount of cash Apple enthusiasts have coughed out for Apple products, you’d expect them to care more about satisfying their customers.
Do you think Apple should do something about the vulnerability to scratches of the iPhone 5 casing, or do you think this is normal? Share your thoughts through a comment on our Facebook page.